Use this page before sharing a paid link
A host can think tickets are ready while the public page still does not show a working purchase path. This usually means one part of the setup is incomplete or the page is being viewed in the wrong state.
Work through the checks below before sending the link to attendees.
Check paid ticket visibility
- 1
Confirm the event is published
Draft events may not show the attendee-facing purchase path. Publish or preview the correct page state.
- 2
Review ticket settings
Check ticket name, price, quantity, sale state, and any capacity rules.
- 3
Check payment readiness
Paid checkout may depend on Pro, Stripe connect, or payment account status. Resolve action-required warnings before launch.
- 4
Check event visibility
Public and unlisted pages behave differently. Make sure you are opening the intended public link.
- 5
Test as an attendee
Open the event in a private window. If tickets still do not show, contact support with the event link and ticket settings context.
Ticket display checklist
Event is published or previewed in the correct state.
Ticket has a name and price.
Ticket capacity or event capacity is not already exhausted.
Stripe account status is ready enough for paid checkout.
Public page is opened from an attendee view.
No old page cache or wrong link is being used.
Support context
If tickets still do not appear, send the event link, ticket name, expected price, visibility setting, Stripe status summary, and what the public page shows.
FAQ
Why do I see tickets but attendees do not?
You may be viewing an editor or logged-in state. Test from a private window using the public event link.
Can capacity hide tickets?
Capacity, sold-out state, waitlist, or ticket availability can affect what attendees can do.
Should I publish before checking paid tickets?
Use preview to check the attendee experience, then check the published public link before broad promotion.
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Create and manage paid tickets
Set ticket name, price, quantity, sale window, and status before you publish a paid event.
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