Use this page when paid setup is blocked
Stripe may show action required when a connected account needs more information, verification, or account review. This can affect whether checkout or payouts are fully ready.
The safest next step is to open the Stripe onboarding or account area from payment settings and complete the requested action there.
Check Stripe action required
- 1
Open payment settings
Start from HereNow payment settings or the Stripe connect status area.
- 2
Continue to Stripe
Use the secure Stripe flow to review the account status and any requested information.
- 3
Complete required steps
Provide requested identity, business, tax, or bank information only inside Stripe.
- 4
Return to HereNow and refresh status
After completing Stripe steps, return to HereNow and check whether the payment status updates.
- 5
Contact support if status is stuck
Include the event link, account email, what Stripe status you see, and when you completed the step. Do not include private documents or bank details.
What action required may involve
| Area | Where to complete it |
|---|---|
| Identity verification | Inside Stripe's secure onboarding or account flow. |
| Bank details | Inside Stripe only. |
| Tax or business details | Inside Stripe if Stripe requests them. |
| HereNow ticket display issue | HereNow support can help when tickets are configured but not appearing correctly. |
Do not send verification documents to support
If Stripe asks for identity, bank, or tax details, use Stripe's secure flow. Support messages are for context, not private verification material.
FAQ
Can I sell tickets while Stripe says action required?
Do not rely on paid setup until you understand what action is required. The status may affect checkout, payouts, or account readiness.
Why does the warning still show after I completed Stripe steps?
Some provider updates take time or require review. If it stays stuck, contact support with safe context.
Can support complete Stripe onboarding for me?
No. You must complete sensitive Stripe onboarding steps yourself inside Stripe.
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