Use this page when payment setup feels confusing
Paid events use HereNow for event and ticket setup, while Stripe handles sensitive financial infrastructure. Knowing the boundary helps you avoid sending sensitive details to the wrong place.
If a page says Stripe requires action, complete that step in Stripe. If the issue is about how tickets appear on your event page, start in HereNow.
Responsibility split
| Area | Who handles it |
|---|---|
| Event page and ticket setup | HereNow handles event copy, ticket names, capacity, visibility, and attendee-facing registration. |
| Identity and bank onboarding | Stripe handles identity, business, tax, and bank information inside its secure flow. |
| Payout status | Stripe controls payout timing, account holds, bank verification, and action-required status. |
| Product bugs | HereNow support can help with page, ticket display, checkout handoff, and account navigation issues. |
Choose where to look first
- 1
Check HereNow for event setup
If the problem is ticket name, price, capacity, visibility, public page display, or checkout button behavior, start in HereNow.
- 2
Check Stripe for account status
If the problem is identity review, tax details, bank account, payout timing, or action required, open Stripe.
- 3
Use support for unclear handoffs
If you cannot tell where the problem belongs, contact support with the event link, what you clicked, and the message you saw.
- 4
Do not paste secrets into chat
Never send bank details, full identity documents, card numbers, Stripe secret keys, or tax documents in ordinary messages.
Safe payment support checklist
Include the event URL or slug.
Describe whether the issue is ticket setup, checkout, Stripe onboarding, or payout.
Quote the visible error message without adding private financial data.
Do not send bank numbers, full card details, identity documents, or private keys.
Complete Stripe-required actions inside Stripe.
Sensitive information rule
If the information belongs on a bank, identity, tax, or Stripe onboarding form, enter it only in the secure provider flow.
FAQ
Can HereNow update my bank account for me?
No. Bank and payout details should be managed through Stripe's secure connected account flow.
Who should I contact if tickets do not show on the page?
Start with HereNow support because ticket display is part of the event page and product setup.
Who controls payout timing?
Stripe controls payout timing, account review, and bank transfer status.
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