Hosts managing paid events, cancellations, payment issues, or attendee refund questions.
I need to understand how to handle a refund for a paid ticket.
Refunds need context
A refund is not just a message to an attendee. It can affect payment state, ticket access, host net, payout records, and dispute handling.
Before promising anything, confirm why the refund is being requested, whether the event was cancelled or changed, and whether the attendee paid through the event checkout.
Review a refund request
Find the event and attendee
Open the event management area and confirm the attendee, registration status, ticket type, and payment state.
Check the reason
Identify whether the refund is related to cancellation, duplicate purchase, attendee mistake, payment problem, dispute, or host discretion.
Review event expectations
Check the public event page, cancellation notes, and any messages already sent to attendees.
Use the available refund workflow
Use the refund workflow only after confirming the amount, order, and event context. Contact support when the payment state or refund path is unclear.
Communicate clearly
Tell the attendee what has been requested or processed, but avoid promising exact bank timing because card networks, Stripe, and banks can affect timing.
Refund and payment states
Send support these details
Event URL or event slug.
Attendee email used for the order.
Ticket or order details visible in HereNow.
Refund amount requested.
Reason for the refund.
Any Stripe or checkout message shown.
Do not ask for card or bank details
Never ask attendees to send card numbers, bank information, passwords, or identity documents through HereNow support messages.
FAQ
Can HereNow guarantee how fast a refund reaches an attendee?
No. Processing timing can depend on Stripe, card networks, banks, and account state. Share the refund status you can verify, not a guaranteed bank timeline.
Should I refund before cancelling an event?
Review attendees, ticket states, and the event change first. Paid cancellations can involve payment, refund, and communication details that should be handled carefully.
What if an attendee opens a dispute?
Contact support with the event, order, attendee, and Stripe or checkout messages. Disputes need careful payment-provider handling.
Related guides
Understand fees, host net, and payout timing
Ticket price is not the same as what reaches your bank account. Review fees and payout status before you promise timing.
Read guideWhat Stripe handles and what HereNow handles
HereNow helps you create paid events. Stripe handles sensitive account verification, bank details, and payout rails.
Read guideCancel, hide, or unpublish an event
Changing visibility is not the same as cancelling. If people registered, communicate directly.
Read guide