Use this page when the event should change state
When plans change, the right action depends on what you want to stop: new registrations, public visibility, event attendance, or payment expectations.
If people already registered, a product state change is not enough. They need a clear message about what changed and what happens next.
Choose the right action
| Action | Use it when |
|---|---|
| Close registration | The event can still happen, but no more people should join. |
| Hide or unpublish | The page should no longer be broadly visible or shareable. |
| Cancel event | The event will not happen as planned and attendees need a direct update. |
| Edit details | The event still happens, but time, location, copy, or logistics changed. |
Handle a changed event
- 1
Check who is affected
Review confirmed, waitlisted, pending, paid, or cancelled attendee states before changing the event.
- 2
Choose the product action
Close registration, update visibility, edit details, or cancel based on what should happen next.
- 3
Check the public page
Open the attendee link in a private window to confirm visitors see the right state.
- 4
Message attendees
If registered attendees are affected, send a clear update with what changed, what they should do, and where to ask questions.
- 5
Escalate payment cases
For paid event cancellation, refunds, or disputes, contact support if you are not sure how to proceed.
Before you finish
New visitors see the correct state.
Registered attendees received a clear update if affected.
Waitlisted or pending people are handled intentionally.
Paid event implications are not guessed.
External posts and partner pages are updated.
Support has been contacted for risky payment cases.
Visibility is not communication
Hiding a page does not explain anything to people who already registered. Send a direct update when attendee plans are affected.
FAQ
Is closing registration the same as cancelling?
No. Closing registration stops new signups. Cancelling means the event will not happen as planned.
Should I delete the page?
Usually no. Hiding, unpublishing, or updating the event state is safer than deleting context attendees may need.
What about paid attendees?
Paid cancellations can involve refund, dispute, or payment rules. Ask support before promising a specific outcome.
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