Closing registration is different from cancelling the event
Closing registration means new people should not join right now. The event may still happen for people who already registered.
Cancelling the event means the event itself will not happen as planned. That usually requires a direct attendee message and, for paid events, careful handling of payment or refund expectations.
Close or pause signups
- 1
Open the event management area
Find the event in your dashboard and open registration or event settings.
- 2
Stop new registrations
Use the available registration status, capacity, waitlist, or visibility setting to prevent new attendees from joining.
- 3
Check the public page
Open the event link while logged out or in a private window to confirm that new visitors cannot register unexpectedly.
- 4
Review existing attendees
Look at confirmed, waitlisted, pending, or cancelled attendees so you know who needs an update.
- 5
Communicate important changes
If the event is cancelled, moved, full, or no longer accepting people for a reason attendees should know, send a clear update.
Common scenarios
| Scenario | What to do |
|---|---|
| Event is full | Keep confirmed attendees, enable waitlist if useful, or close registration. |
| You need to review signups | Pause new registrations or use approval if you need manual control. |
| Event is cancelled | Update the page and message attendees. Paid events may need support or payment handling. |
| A single attendee cancels | Update their registration status and decide whether to open the spot to the waitlist. |
Before you leave the page
New visitors see the correct registration state.
Confirmed attendees are still visible in the attendee list.
Waitlisted or pending attendees are not forgotten.
Any cancellation message is clear and direct.
Paid event implications are understood before promising refunds.
External posts are updated if they still invite people to register.
Do not silently cancel
If people already registered, changing the page is not enough. Tell attendees what changed and what they should do next.
FAQ
Can I close registration without cancelling the event?
Yes. Closing registration can simply mean the event is full or paused while existing attendees remain confirmed.
What happens to waitlisted attendees?
Review the waitlist before closing or cancelling. If spots open later, decide whether waitlisted people should be promoted or notified.
Should I contact support for paid event cancellations?
Yes if you are unsure about payment, refund, or ticket handling. Paid cancellation cases need extra care.
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