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Event operations

Undo an incorrect attendee check-in

If the wrong attendee was marked present, use the Undo check-in action in the check-in dashboard. Confirm the record returns to the expected state before checking in the right person.

2 min readUpdated Jul 22, 2026
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What to do

  1. 1

    Find the checked-in record

    Open the event's check-in dashboard and locate the attendee marked by mistake.

  2. 2

    Choose Undo check-in

    Review the name and ticket, then confirm the undo action.

  3. 3

    Correct the attendance

    Verify the first record is no longer checked in, then process the correct attendee.

Good to know

  • Undo changes the attendance record; it does not cancel the registration.

  • If a ticket was shared or duplicated, review the ticket state before admitting another person.

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