Use this page when data leaves the product
Exporting attendee data creates a file outside HereNow. That file can be helpful for check-in, operations, or records, but it also creates responsibility.
Deletion is different from export. It may affect event records, attendee communication, receipts, compliance, or support history. Ask support when you are unsure.
Handle export or deletion safely
- 1
Decide why you need the data
Export only when there is a real operational reason, such as check-in, backup, reconciliation, or host records.
- 2
Download from the event management area
Use the available attendee export action for the specific event. Avoid mixing data from unrelated events.
- 3
Limit file access
Share exports only with people who need the data to run the event.
- 4
Clean up old files
After the event, delete local copies or shared files that are no longer needed.
- 5
Ask support for deletion help
For deletion questions, include the account email, event link or slug, what data is involved, and who is making the request.
Data request context
| Context | Why it helps |
|---|---|
| Event link or slug | Helps support identify the correct event without guessing. |
| Requester role | Clarifies whether the person is host, attendee, collaborator, or account owner. |
| Data involved | Name the kind of data, such as registration answers, account profile, ticket record, or export file. |
| Requested action | Say whether you want export, correction, deletion, or guidance. |
Export safety checklist
The export is for a real operational need.
The file is stored in a safe place.
Access is limited to event operators.
Old copies are deleted after use.
Sensitive requests go through support instead of public channels.
Do not paste attendee lists into chat
If support needs attendee-level data, ask for the safest way to share it. Avoid sending full CSV files through ordinary messages by default.
FAQ
Can I export attendee data for my event?
Yes, when export is available for the event. Use it for operations and store the file carefully.
Can I delete an exported file from HereNow?
HereNow cannot delete copies you downloaded or shared elsewhere. You need to remove local and shared copies yourself.
What should I include in a deletion request?
Include your account email, event link, requester role, the data involved, and the action you are requesting.
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Related guides
Who owns attendee data on HereNow
Registration data is operational data for the host. Handle it carefully and use exports only when needed.
Read guideManage registrations and export attendee data
Use the registration dashboard to review attendee status, check in participants, and export the list when needed.
Read guideKeep payment and identity information safe
Sensitive financial and identity details belong in secure provider flows, not ordinary messages.
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