Use this page before asking support
The AI support assistant is useful when you need quick product guidance: where to find a setting, how a workflow works, or what to check first.
It is not a replacement for secure account review, Stripe onboarding, payment disputes, deletion requests, or anything that requires private verification.
Good uses for AI support
| Need | AI support can help by |
|---|---|
| Find a setting | Pointing you to the likely area of the product and explaining what the setting does. |
| Understand a workflow | Explaining the difference between draft, published, free RSVP, paid tickets, waitlist, and approval. |
| Troubleshoot a page | Suggesting checks for visibility, registration, ticket display, or attendee flow issues. |
| Prepare a support ticket | Helping you gather event link, account context, expected result, actual result, and error text. |
Escalate beyond AI support when
A payment, payout, refund, or dispute needs account review.
A deletion or data request needs identity or ownership verification.
Attendees are blocked right before a live event.
A bug repeats and you can provide steps to reproduce.
A secure provider such as Stripe shows action required.
Best first message
Tell support what you were trying to do, which event it affects, what you expected, what happened instead, and whether the issue is urgent.
FAQ
Can AI support access my private payment details?
No. Do not provide private payment, identity, bank, or account access details to AI support.
Can AI support fix a bug directly?
It can help identify and describe the issue. A product or support team may need to investigate and fix the underlying bug.
What should I include when escalating?
Include the event link, account email, page route, expected result, actual result, visible error, and urgency.
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Related guides
Ask AI support or report a bug
Clear support requests are faster to diagnose. Include the route, event context, expected result, and actual result.
Read guideKeep payment and identity information safe
Sensitive financial and identity details belong in secure provider flows, not ordinary messages.
Read guideAdd co-hosts or collaborators to an event
Co-hosts can help run an event, but access should match the work they actually need to do.
Read guide