Attendees who registered, joined a waitlist, or bought a ticket for a HereNow event.
I need to cancel or change my registration for an event.
Act early when your plans change
When an event has limited capacity, cancellation or change requests affect the host and other attendees. If you know you cannot attend, take action as soon as possible.
The exact options can depend on event settings, ticket type, host policy, and whether payment was involved.
Cancel or change a registration
Find your confirmation
Look for the confirmation email or event link associated with the email address you used to register.
Open the event page
Review current event details, host notes, cancellation expectations, and any ticket or waitlist information.
Use available registration actions
Use the cancel or manage-registration action from the event page or confirmation email.
Contact support when needed
If you cannot find a cancellation option, the event is paid, or the event is soon, contact support with the event URL and registration email.
Message the host when appropriate
For event-specific questions such as arrival, transfer, or attendance expectations, use the contact path the host provided.
What changes the process
Include these details
Event URL.
Registration email.
Your name as entered on the registration.
Whether the registration is free, waitlisted, approval-based, or paid.
What you want to change.
Any visible error message.
FAQ
Can I transfer my ticket to someone else?
That depends on the event and host policy. Contact support or the host before sharing a paid ticket or registration link.
Can support guarantee a refund?
No. Refunds depend on event policy, payment state, Stripe, and host or support review.
What if I registered with the wrong email?
Contact support with the event URL, wrong email, correct email, and enough context to verify the registration safely.
Related guides
What emails attendees receive
Attendee emails are there to confirm, remind, update, and follow up on the event someone joined.
Read guideHandle refunds for paid event tickets
Refunds affect attendee trust and payment records. Review the order before promising an outcome.
Read guideTroubleshoot attendee registration problems
Registration issues usually come from capacity, closed registration, form validation, payment state, or link problems.
Read guide